At GardenJoy Shop, we’re committed to making your gardening experience as joyful and hassle-free as possible. Our shipping and returns policies are designed with your convenience in mind, ensuring your gardening essentials arrive promptly and your satisfaction is guaranteed.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive an email confirmation with tracking information once your order ships.

Shipping Options

Standard Shipping: $12.95 via DHL or FedEx

  • Delivery within 10-15 business days after shipment
  • Trackable service with regular updates

Free Shipping: Available for orders over $50 via EMS

  • Delivery within 15-25 business days after shipment
  • Basic tracking available

Note: Shipping times are estimates and may vary depending on your location and customs processing. We currently ship worldwide, excluding some Asian countries and remote areas.

Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for your convenience.

Returns & Exchanges

We want you to be completely satisfied with your gardening purchases. If you’re not happy with your order, we offer a straightforward returns and exchanges process within 15 days of receiving your items.

Eligibility for Returns

To qualify for a return or exchange, items must be:

  • Unused and in original condition
  • In the original packaging with all tags attached
  • Accompanied by proof of purchase

Non-Returnable Items

For health and safety reasons, we cannot accept returns or exchanges for the following products:

  • Fertilizers
  • Flower Seeds
  • Fruit Seeds
  • Herb Seeds
  • Potting Soil Mixes

How to Return an Item

Step 1: Contact our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.

Step 2: Wait for approval. Our team will review your request and send you a Return Authorization Number (RAN) and instructions within 2 business days.

Step 3: Package your item securely in its original packaging with the RAN clearly visible on the outside of the box.

Step 4: Ship your return to:

GardenJoy Shop Returns
1584 McKinley Avenue
Denver, US 80218

Important: We recommend using a trackable shipping service as we cannot be responsible for lost return shipments.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear GardenJoy Shop Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item Details:
Product Name: [Product Name]
Quantity: [Number of Items]
Reason for Return: [Please specify]

For exchanges, please specify the replacement item you would prefer.

Please let me know the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds processed within 5-7 business days
  • Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Exchange Process

  • We’ll ship your replacement item once we receive and process your return
  • If the replacement item costs more, you’ll be charged the difference
  • If it costs less, we’ll refund the difference to your original payment method
  • Standard shipping rates apply for exchanges unless the original order qualified for free shipping

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us immediately at [email protected] with photos of the damaged/incorrect item and packaging
  • We’ll arrange for a replacement or refund at no additional cost to you
  • In some cases, we may ask you to return the item using a prepaid shipping label we provide

Gardening Happiness Guarantee

We stand behind our products and want you to have the best gardening experience possible. If you have any issues with your purchase, please don’t hesitate to contact our friendly customer service team. We’re here to help your garden grow and ensure you’re completely satisfied with your GardenJoy Shop experience.

For any questions about our shipping or returns policy, please contact us at [email protected].

Happy Gardening!
The GardenJoy Shop Team