At GardenJoy Shop, we want you to be completely satisfied with your gardening purchases. If for any reason you’re not happy with your order, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return, your item must be:

  • Unused and in its original condition
  • In the original packaging with all tags attached
  • Accompanied by proof of purchase

Non-Returnable Items

For health and safety reasons, the following items from our product range cannot be returned or exchanged:

  • Fertilizers
  • Flower Seeds
  • Fruit Seeds
  • Herb Seeds
  • Potting Soil Mixes

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use our Return Request Template below to ensure we have all necessary information.
  2. Wait for Approval: Our team will review your request and send you a Return Authorization Number (RAN) and instructions within 2 business days.
  3. Package Your Item: Securely pack the item in its original packaging with the RAN clearly visible on the outside of the box.
  4. Ship Your Return: Send the package to our return center at:
    GardenJoy Shop Returns
    1584 McKinley Avenue
    Denver, US 80218
  5. Tracking: We recommend using a trackable shipping service as we cannot be responsible for lost return shipments.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear GardenJoy Shop Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item Details:

  • Product Name: [Product Name]
  • Quantity: [Number of Items]
  • Reason for Return: [Please specify]

For exchanges, please specify the replacement item you would prefer.

Please let me know the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds will be processed within 5-7 business days after we receive your return.
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Exchange Process

For exchanges:

  • We will ship your replacement item once we receive and process your return.
  • If the replacement item costs more, you’ll be charged the difference.
  • If it costs less, we’ll refund the difference to your original payment method.
  • Standard shipping rates apply for exchanges unless the original order qualified for free shipping.

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us immediately at [email protected] with photos of the damaged/incorrect item and packaging.
  • We’ll arrange for a replacement or refund at no additional cost to you.
  • In some cases, we may ask you to return the item using a prepaid shipping label we provide.

Gardening Happiness Guarantee

We stand behind our products and want you to have the best gardening experience possible. If you have any issues with your purchase, please don’t hesitate to contact our friendly customer service team. We’re here to help your garden grow and ensure you’re completely satisfied with your GardenJoy Shop experience.

For any questions about our returns and exchanges policy, please contact us at [email protected].

Happy Gardening!
The GardenJoy Shop Team