Welcome to GardenJoy Shop’s FAQ page! We’re here to help make your gardening journey as joyful and seamless as possible. Below you’ll find answers to our most commonly asked questions about our products, shipping, payments, and more.
About GardenJoy Shop
What kind of products does GardenJoy Shop offer?
We specialize in premium gardening products that bring joy to your outdoor space. Our curated selection includes compost bins & tumblers, elevated garden beds, garden tools, seeds (flower, fruit, and herb), outdoor furniture, potting soil mixes, and various garden accessories. Whether you’re creating an urban oasis or maintaining a backyard garden, we have what you need.
Where is GardenJoy Shop located?
Our roots are in Denver, Colorado at 1584 McKinley Avenue, but we ship our gardening essentials worldwide (excluding some remote areas in Asia and other locations).
Product Questions
How do I choose the right composter for my needs?
We offer various compost solutions from bins to tumblers. Consider your space, the amount of organic waste you generate, and how quickly you’d like finished compost. Our customer care team at [email protected] can help you select the perfect composter for your sustainability project.
Are your seeds organic and non-GMO?
Yes! We take pride in offering high-quality, non-GMO seeds. Many of our seeds are organic, and we clearly label them as such. Your garden will grow as nature intended.
Do your elevated garden beds require assembly?
Most of our elevated garden beds and planters come with straightforward assembly instructions and all necessary hardware. We design them to reach you ready for easy assembly so you can start gardening quickly.
Shipping & Delivery
How long does shipping take?
We process all orders within 1-2 business days. After dispatch:
- Standard Shipping ($12.95): 10-15 days via DHL or FedEx
- Free Shipping (orders over $50): 15-25 days via EMS
Do you ship internationally?
Yes! We serve gardening enthusiasts worldwide, though some remote areas in Asia and other locations may have different shipping terms. During checkout, our system will confirm if we can deliver to your address.
What if my compost tumbler arrives damaged?
We partner with trusted carriers to ensure safe delivery, but if any item arrives damaged, please contact us immediately at [email protected]. We’ll arrange a replacement as part of our satisfaction guarantee.
Payments & Orders
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Can I modify or cancel my order after placing it?
We process orders quickly to get your gardening essentials to you promptly. If you need to modify or cancel an order, please email us at [email protected] immediately, and we’ll do our best to accommodate your request if the order hasn’t been processed yet.
Returns & Exchanges
What is your return policy?
We stand behind our products with a 15-day return policy from the date of receipt. If any item doesn’t meet your expectations, simply contact our customer care team to initiate a return. Please note that certain items like seeds may have specific return conditions due to their perishable nature.
How do I return an item?
Email our customer care team at [email protected] within 15 days of receiving your order. We’ll provide return instructions and address any questions you have about the process.
Customer Support
How can I contact customer service?
Our gardening-savvy customer care team is happy to help! Email us at [email protected] with any questions about products, orders, or your gardening needs in general. We typically respond within 24 hours.
Do you offer gardening advice?
While we’re passionate gardeners ourselves, our official customer service focuses on product and order support. However, we’re always happy to share basic care instructions for our products and may suggest resources to help your garden thrive!
Happy Gardening!
The GardenJoy Team